Support and FAQs
If you need to report a service issue, please use our convenient online form.
Q: Where can I get the lastest BRIT Viewer software to install?
A: link to http://www.trads.net/dl_instructions.pdf
give instructions for downloading and installing assuming they have a valid username/password on the system
Q: What are the system requirements for for running the viewing software at home/office?
- Pentium or Celeron 300 Mhz & up
- Broadband or High Speed Internet Access Recommended (Dail-up will be very slow)
- Windows 98*/NT/2000/XP
- Minimum RAM: 256 MB (Windows 98), 256 MB (Windows NT), 256 MB/512 MB Recommended (Windows 2000), 512 MB (Windows XP)
* Windows 98 cannot have studies pushed to them.
Q: What type of internet connection is required?
A: You will need a broadband internet connection ( DSL/Cable/T1 ). Using dialup will be VERY slow and we do not recommend this.
Q: What type of monitor/video card should I get to view images?
A: We recommend a monitor/video card combonation capable of doing a 1600x1200 resolution for best image quality while viewing images in your home/office. Lower resolutions will work ,but the quality of the image will be reduced.
Q: Where can I send problems that I have with the system/software to?
A: We have a support form you can fill out. Please click here.